Frequently Asked Questions
All orders should receive an email confirming your purchase. If you use a Hotmail, AOL, or .edu email address, please check your spam folder or contact us to change your email address attached to your order. We'd be happy to make the necessary adjustments so you get your notifications! If you use a gmail, please check your spam folder or the or category tabs in your inbox such as "Updates".
You will also receive an email with tracking information as soon as your items are packed and ready to ship.
Yes, please contact us immediately at firstname.lastname@example.org with your order number and the requested changes so we can update it before the shipping team packs your order. We cannot make changes after your order has shipped, but we'll do our best to accommodate you.
Yes, if you need to cancel your order, we can accommodate you as long as the order has not shipped yet. Please send us a message at email@example.com with your order number and we'll be happy to assist you.
We try our best to provide exceptional service in fulfillment and shipping, but some issues can happen in transit especially when our carriers are overwhelmed with unprecedented volume. We will absolutely see to it that all damages or fulfillment errors are rectified. Epic Fitness is a small family owned business and we pride ourselves on treating our customers like family too. Please contact us at firstname.lastname@example.org with your order number and details so we can assist you immediately.
All dumbbells are indeed sold as pairs. Depending on the size you ordered, we may ship in separate boxes to better distribute the weight while shipping.
You can check the status of all the boxes in the shipment be selecting the link "1 of X Piece Shipment" on the tracking page on UPS.com.
If you see a delivery exception that we should be aware of, please contact us at email@example.com with your order number and we will be happy to intervene and see to it that your product is delivered.